Alkfo Pager support
Help with following an order and with notifications.
A question about your order?
The venue prepares your order and is the only one who can change, cancel or refund it. Please ask the staff at the counter: Alkfo can't change your order.
Common questions
I didn't get a notification when my order was ready.
Check that notifications are allowed: iPhone Settings → Notifications → Alkfo Pager. In the App Clip, notifications last 8 hours from when you opened it. If a Focus is on, allow Time Sensitive notifications for Alkfo Pager. In a browser, notifications only work if you allowed them on the order page, and on iPhone only from a site added to the Home Screen.
Scanning the QR code opened a web page, not the App Clip.
The App Clip needs iOS 17 or later. On other phones the web page shows the same order and can send notifications in the browser. If your iPhone is up to date, try again with the Camera app.
My order disappeared from the Lock Screen.
iOS ends a Live Activity when the order is finished, after 8 hours, or if Live Activities are turned off in iPhone Settings → Alkfo Pager.
How do I stop notifications?
They stop on their own 2 hours after your order is finished. To stop them sooner, turn them off in iPhone Settings → Notifications → Alkfo Pager, or in your browser's site settings.
Do I need an account?
No. There is nothing to sign up for, and the pager never asks for your name or phone number.
Which phones does it work on?
The app and the App Clip need an iPhone with iOS 17 or later. On Android and computers, the order page works in the browser, with notifications in Chrome, Edge and Firefox.
How do I remove my data?
Delete the app, or use Settings → Clear recent orders. Your device's link to an order ends on its own; to have anything else removed, email us. The details are in the privacy policy.
Still need help?
Email us with the venue's name, your order number and your iPhone model. We reply by email.
support@alkfo.com